What is the warranty on Top LEDs lights?

There is a 5 years warranty on all Tecotech LED downlights, and 3 years warranty on all Top LED Spotlights. 

How can I return or get replacement if I have a failed lamp from your company?

First we take very strict quality control on production, our reject ratio is under 0.3%. We always give one or two free spare lamps to our customers in case of future failing within the warranty period.

As we are Chinese manufacture our business is focusing on with business cooperators such as wholesalers, engineering contractors, Middle and big sized retailers who can do regular continues business with us so we can always provide replacements to them by delivering with their next orders. This way can save freight cost a lot.

And what we want to emphasize is, we will pay for the added replacements’ freight cost. 

What evidence should I provide to prove that I have a failed LED lamp from you?

Please take a short video and send us by email.

When if a LED Downlight does not work that will be two reasons, one is because of the LED chips failed, one is because of the LED Driver failed. So you need to check which one is failed. If the LED chips failed we will send you the light part without the driver, if LED Driver failed we will send you LED driver.

However, for LED Spotlight, no matter what part of the lamp failed we will provide you a new one.